Refund and Returns Policy

Nature of Digital Products

Safe Wall Pro offers antivirus, cybersecurity, and related software products that are delivered digitally. License keys, activation information, download instructions, or other product details may be provided electronically through email or through your customer account. Because digital products cannot generally be physically returned once delivered or activated, traditional physical product returns may not apply.

Refund Eligibility

A refund request may be considered in certain circumstances, including where there is a verified issue with the purchase or fulfillment of an order.

• You were charged incorrectly.
• A duplicate payment was processed.
• You did not receive the purchased digital product.
• The product could not be delivered due to a verified issue on our side.
• Another issue is confirmed that reasonably qualifies for a refund.

Non-Refundable Situations

Refunds may not be available in situations where the digital product has been successfully delivered, accessed, activated, redeemed, or used, except where otherwise required by applicable law.

• The license key has already been activated or used.
• The product was successfully delivered as described.
• The customer changes their mind after receiving usable digital product information.
• System or device incompatibility was clearly disclosed before purchase.
• The request relates to circumstances outside the terms of this policy.

How to Request a Refund

To request a refund, please contact our support team and provide sufficient information for us to review your request. This may include your order details, the email address used for the purchase, a description of the issue, and any other relevant information reasonably required to verify the request.

Refund Processing

Approved refunds will be processed using an appropriate available payment method. Once a refund has been issued, the time required for the funds to appear in your account may depend on your payment provider, bank, or financial institution.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or that an incorrect amount was charged, please contact us with your order and payment details. Verified duplicate or incorrect charges may be corrected as appropriate.

Order Cancellation

Because digital products may be delivered quickly after payment, cancellation may not be possible once delivery or activation information has been issued. If you wish to cancel an order, contact our support team as soon as possible so that we can determine whether cancellation is still available.

Changes to This Policy

Safe Wall Pro may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements. Any updated version may be published on this page with a revised effective date.